Personal Information
When you register for an account or use our services, we may collect the following personal information:
• Name: To identify you and personalize your experience.
• Email address: To communicate with you about your account and our services.
• Phone number: To provide customer support and verify your identity.
• Employment details: Including employer name, job title, and salary information, to confirm your eligibility for our services and process your wage access.
• Bank account details: To facilitate transactions and repayments.
Transaction Information
We collect details of your transactions with us, including:
• Amount of wages accessed: To manage and process your requests.
• Dates and times of transactions: For record-keeping and customer support.
• Repayment information: To track and manage repayments.
Technical Information
When you use our mobile app, we may automatically collect:
• Device Information: Such as IP address, device type, operating system, and unique
device identifiers, to ensure the app functions correctly on your device and to
troubleshoot issues.
• Usage Data: Including log files, browsing patterns, and app usage metrics, to analyze and improve our services.
Location Information
With your consent, we may collect precise geolocation data to provide location-based services, such as fraud prevention and personalized offers.
We use the information we collect for the following purposes:
• To provide and manage our services: Including processing transactions, managing your account, and providing customer support.
• To improve our services: By analyzing usage patterns, developing new features, and enhancing the user experience.
• To communicate with you: Sending notifications, updates, and marketing materials that may be of interest to you.
• To ensure security and prevent fraud: Monitoring for suspicious activity and verifying identities to protect our users.
• To comply with legal obligations: Responding to legal requests, enforcing our terms and conditions, and adhering to regulatory requirements.
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with:
• Service Providers: Who assist us in operating our app, conducting our business, or servicing you (e.g., payment processors, cloud storage providers, and customer service providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes of providing their services.
• Your Employer: To confirm employment details and facilitate transactions. We share only the necessary information required to verify your employment status and process your wage access requests.
• Legal Authorities: When required to comply with laws, regulations, or legal requests. We may disclose your information in response to subpoenas, court orders, or other legal processes to protect our rights, your safety, or the safety of others.
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
• Encryption: Using industry-standard encryption to protect sensitive data during transmission and storage.
• Secure access controls: Implementing multi-factor authentication and access controls to limit access to your information to authorized personnel only.
• Regular security audits: Conducting periodic security audits and vulnerability assessments to identify and address potential threats.
Despite these measures, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal data is at your own risk.
Depending on your location, you may have the following rights regarding your personal information:
• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete data.
• Deletion: You have the right to request deletion of your personal data, subject to certain exceptions (e.g., if the data is required for legal purposes).
• Restriction: You have the right to request restriction of processing your personal data under certain circumstances.
• Data Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
To exercise these rights, please contact us at [contact information]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Our app uses cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can set your device to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our app may not function properly. The types of cookies we use include:
• Essential Cookies: Necessary for the basic functionality of our app.
• Performance Cookies: To collect information about how users interact with our app, allowing us to improve it.
• Functionality Cookies: To remember your preferences and personalize your experience.
• Advertising Cookies: To deliver relevant ads to you.
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records. If you believe we might have any information from or about a child under 18, please contact us at privacy@wagepay.ca
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our app and updating the "Last Updated" date. Any changes to this Privacy Policy will be effective when they are posted on this page. Your continued use of the app following the posting of changes constitutes your acceptance of such changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
• Email: privacy@wagepay.ca
• Phone: -1-800-WAGE-PAY
Thank you for choosing Wage Pay. We are committed to protecting your privacy and providing a secure and reliable service.